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this is the new beach vintage

Returns


Return Information

If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), oder, scuffs, tears or snags for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached and hygienic liners attached. 

If your return is past 14 days of the date of receiving your package but less than 30 days of the date of receiving your package you may still return for store credit or exchange only.

FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED.

Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.

When returning items for a refund, the customer will be responsible for the cost of shipping. 

We offer unlimited free return shipping on store credit/exchanges if you have added re:do to your purchase. Re:do is only offered to US & Canadian orders. Re:do is automatically added to eligible orders and can be removed by the customer at checkout.

Re:do is not valid on Final Sale Items. If a customer adds re:do to a Final Sale order it will be refunded and not be honored.

You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit.

We are unable to refund original shipping charges.

Sale Items

Items purchased on sale (ex. sitewide, BOGO, flash sales, items discounted 20% or more) can not be returned or exchanged. If a sale item is sent back in an attempt for a refund, the items will be sent back to the customer.

FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED.

We do not offer price adjustments.
*Excluding orders purchased with the Welcome Promotion code..

Final Sale/Last Chance items are non-refundable. No returns. No exchanges. No exceptions. Please double-check your sizes!

Please note: We will not make exceptions to our policy.

Return Process

LAUNCH RETURN PORTAL

If you have any issues with the above portal, please contact us at hello@aloealoeswim.com

Processing

Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.

Exchanges

We currently offer exchanges on item(s) for a different size. We are unable to provide exchanges for a different color or style.

Damaged Returns

Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.

Defective Items

If you receive a defective item, please notify us within 2 days of delivery. 

Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label. 

Non-Returnable Items

Items that have been worn, washed, stained, or damaged.


Items without the original tags and packaging.

Gift Cards

Items purchased on sale or spring a sale.

Items marked FINAL SALE.

Items purchased on sale and Final sale items will not be accepted and will be sent back to the customer.

International Returns

We do accept returns for international purchases on almost all products (FINAL SALE items cannot be returned/exchange) if the item(s) are unworn, undamaged, and within the 14 day window of delivery for returns, and 30 day window for store credit. If you added re:do to your purchase a free label will be provided to you for your return, if not the customer will be responsible to the cost of return shipping. Once inspected, we will refund the order. Please make sure your item is not marked "final sale". See complete description of final sale items below. If you are unsure, please reach out.

*Re:do is currently only offered to Canadian orders.

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